CASE STUDIES
Executive MNP Decision Support Dashboard
CLIENT: Vodafone, CATEGORY: APPLICATIONS
/ THE REQUEST
Vodafone required a consolidated executive dashboard to monitor Mobile Number Portability (MNP IN) performance across all commercial channels.
The objective was to provide leadership with a clear, structured view of MNP volumes and lifecycle status (completed, rejected, cancelled) across agencies, dealers, digital channels, call centers, and additional sales streams.
The organization needed a governance-oriented tool capable of delivering historical visibility over rolling time windows, highlighting trends, channel distribution, and performance dynamics to support strategic decision-making.
/ WHAT WE DID
Piksel designed and implemented a centralized executive dashboard consolidating MNP performance data across all sales channels within a unified analytical framework.
The solution provides dynamic time filtering (monthly, quarterly, semi-annual views), visual KPI distribution by channel, and trend analysis of MNP lifecycle states over time.
Drill-down capabilities enable structured exploration by channel, geographic area, and originating operator, ensuring transparency while maintaining executive-level clarity.
Role-based access control integrated with enterprise authentication systems ensures secure access and differentiated visibility for administrative and standard users.
The dashboard includes structured export functionality to support further executive reporting and governance processes.
/ THE OUTCOME
The implemented platform provides Vodafone leadership with a comprehensive decision-support environment for monitoring MNP performance across the organization.
By centralizing cross-channel data into a single governance view, Vodafone gained enhanced visibility into commercial dynamics, trend evolution, and performance distribution.
The solution strengthens data-driven strategic steering, improves transparency across sales channels, and establishes a scalable analytical foundation for future KPI expansion.
